Helpful? 0

Website repairs and the "Access Denied" glitch

Taunton's tech team has been working to address GBA's bedeviling glitches, including its defective spam filter and the dreaded "Access denied" glitch.

We are hoping that the maintenance work performed this week will reduce or (dare we hope?) eliminate the "Access denied" glitch. GBA readers who experience the "Access denied" problem are urged to report it. Your reports will help us improve this site.

Feel free to contact Taunton customer service:
customerservice@greenbuildingadvisor.com
or me:
martin [at] greenbuildingadvisor [dot] com
if you are improperly directed to the "Access denied" page.

Thanks.

Asked by Martin Holladay, GBA Advisor
Posted Thu, 06/05/2014 - 10:39

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11 Answers

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1.
Helpful? 0

Right after readoing this Q&A, i clicked on the BLOG button and then on the first article link on the top bar and was welcomed by a " ACCESS DENIED " page .

at the following address :
http://www.greenbuildingadvisor.com/blogs/dept/energy-solutions/testing-...

i am using Opera 12.x on xp 32bit on an old box at work.

Answered by Jin Kazama
Posted Thu, 06/05/2014 - 14:36

2.
Helpful? 0

Jin,
Thanks for reporting your problem. Our tech team is looking into this issue now.

Answered by Martin Holladay, GBA Advisor
Posted Thu, 06/05/2014 - 14:53

3.
Helpful? 0

I got access denied failures on the homepage featured articles until I logged in.

Answered by Matthew Nolette - So Maine CZ 6A
Posted Thu, 06/05/2014 - 15:02

4.
Helpful? 0

Matthew,
Thanks. We appreciate the information.

I agree with your conclusion that "access denied" problems are more likely for GBA readers who are not signed in than for GBA readers who are signed in. It's a clue.

Answered by Martin Holladay, GBA Advisor
Posted Thu, 06/05/2014 - 15:20

5.
Helpful? 0

I atest to that ..if i get accidentally signed out on one of my access, the problem is more frequent.
But at home i used to have difficulty even signing in .. so everything was out of bound.

Answered by Jin Kazama
Posted Thu, 06/05/2014 - 15:29

6.
Helpful? 0

I've gotten the Access Denied message quite a few times in the last months, both while signed in and not. My experience supports Martin's statement that it is more likely when I am not (yet) signed in. Sometimes, as Jin mentioned, the site won't let me sign in.

I haven't seen the problem so far today. For what it's worth, I have had the problem on both Firefox and Safari, under Mac OS 10.6.8, 10.9.2, and 10.9.3. I've also had the problem frequently using Safari on my 4th generation iPad, IOS 7.x. I think the proportion of problems is higher on the iPad than on the Mac, but it's hard to be sure.

Thanks for all your efforts to solve this problem. GBA is one of the most important websites in my learning.

Answered by Derek Roff
Posted Thu, 06/05/2014 - 17:11

7.
Helpful? 0

Here's some feedback

It's Friday morning ... I often see Spam and/or GBA is down on Friday Mornings....
So far ... So Good.....No Spam.... No Website "Down"....

Answered by John Brooks
Posted Fri, 06/06/2014 - 09:46

8.
Helpful? 0

John,
Thanks for the feedback. After a few hiccups yesterday and early this morning, the new website appears to be stabilizing. I'm beginning to be hopeful that the worst of our spam and "access denied" problems are behind us.

Not only that -- but the "From Our Blogs" block has finally been restored to our home page.

Answered by Martin Holladay, GBA Advisor
Posted Fri, 06/06/2014 - 11:39
Edited Fri, 06/06/2014 - 11:41.

9.
Helpful? 0

Wow been a long time that i've logged and been able to post from home!
Welcomed refresh !!

Keep up the good work guys! We all need this site to work good NOW !

Answered by Jin Kazama
Posted Sat, 06/07/2014 - 21:38

10.
Helpful? 0

Jin,
I'm glad that the site is working for you. I agree that GBA is functioning more smoothly. The new fixes seem to have solved the spam problem.

Answered by Martin Holladay, GBA Advisor
Posted Sun, 06/08/2014 - 06:37

11.
Helpful? 0

Excellent
Now that you are on a roll.....
How about getting rid of the not-so-useful "Helpful" box?

Answered by John Brooks
Posted Sun, 06/08/2014 - 08:38
Edited Sun, 06/08/2014 - 10:01.

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