0 Helpful?

Nyle Geyser RE problem

I've seen the Geyser RE mentioned on this forum numerous times, so I am hoping someone can help me troubleshoot my unit. I installed one this summer, connected to a new 80 gallon State electric water heater. It worked for a couple of days and then starting tripping the circuit breaker. It was a 15 amp circuit (I was using a 25' 12 gauge extension cord to reach it which tech support had ok'd beforehand). I thought maybe the combo of a 15 amp circuit and the extension cord was the problem, so I wired a new dedicated 20 amp circuit right next to the unit, but the problem persisted.

Tech support sent me a new relay, but that didn't fix it. I hooked up a kill-a-watt to it and observed it for a cycle. It would run for about 2 hours, then start to shut down. But right at that point the compressor would kick back on, but not circulate water, and it would be drawing 0.33 amps (not the 4-7 it does during normal operation). It would run like this for several hours until the breaker tripped.

I reviewed all my connections and wiring. I plugged a dehumidifier into the same outlet and it ran fine for days. I sent the unit back and they can't find anything wrong with it and have never heard of the unit shutting down a cylce but then the compressor kicking back on until the breaker trips.

Anyone have any ideas? Right now they still have the unit, and I am not sure how proceed.

Thanks.

Asked by austin jamison
Posted Aug 28, 2014 3:01 PM ET

Tags:

1 Answer

Select your preferred way to display the comments and click "Save settings" to activate your changes.
1.

They should send you another one, and then figure out what went wrong with the first on their own time.

Answered by David Meiland
Posted Aug 28, 2014 7:45 PM ET

Other Questions in Mechanicals

Passive solar orientation and shade-free zone

In Energy efficiency and durability | Asked by Randy Bunney | May 13, 15

Is there a standard factor General Contractors use when calculating their fee to construct

In General questions | Asked by scott schroeder | May 22, 15

Loud popping in ceiling or attic since newer insulation and roof

In GBA Pro help | Asked by M Miles | May 20, 15

Is there an energy efficiency penalty for an oversized dehumidifier?

In Energy efficiency and durability | Asked by Alan B | May 22, 15

New high-rise condos

In Energy efficiency and durability | Asked by Peter L | May 24, 15
Register for a free account and join the conversation


Get a free account and join the conversation!
Become a GBA PRO!