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Community and Q&A

Can’t open / download PDFs from Detail library – bad link/file?

d_buzz | Posted in GBA Pro Help on

Having trouble getting a PDF from the detail library, 

this is for air sealing a manufactured fireplace assembly.  Just signed up for the site today, so it was my first try. I’ve picked random other details and had both success and failure (one other fail was air sealing at a platform for a fireplace), so I’m guessing it’s not a browser/system issue, perhaps the file/link.  Any help is appreciated.

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  1. GBA Editor
    Martin Holladay | | #1

    Thanks for letting us know about this problem. If there are other detail files that you can't open, please let me know which ones aren't working.

    I'm attaching the file you're looking for (I think this is the one, in any case).

    I'll notify our technical team of this problem.

  2. d_buzz | | #2

    Thank you, Martin. That's the file for the platform install. I would like the PDF at the link above, or if that doesn't work, here is the link to the page for the detail.


    1. GBA Editor
      Martin Holladay | | #4

      Working on fixing this. See image below.

      1. d_buzz | | #5

        Thank you very much!

  3. d_buzz | | #3

    I want to also add that I tried downloading the DWG file successfully, but Autodesk's TrueView 2019 says the file is invalid. Received the same issue the other DWG I downloaded.

  4. papauren | | #6

    Ran into the same frustrating issue trying to access PDFs from the detail library and couldn't agree more about the inconvenience it causes, especially when you're in the thick of a project and need those details ASAP. I did find a workaround that might not solve the bad link/file issue directly but has been a lifesaver for managing and converting various document formats, especially when dealing with incompatible or inaccessible files. I've been using to convert EPUB files to PDFs, and it's been a game changer. While it might not fix the broken links, it's incredibly handy for ensuring you have your materials in the right format, especially when you find useful resources that aren't initially in PDF form.

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