Exterior Doors Damage Tolerance
Quick question. Trying to gauge the industry standard for Doors. Clients had a new door put in and the door came with an indent, likely a molding issue roughly 1.5X3 inches on the frame maybe 1/8 inches deep. Clients wanted a new door put in, but installer said no it’s well within the damage tolerance for this product.
My question is, has anyone else experienced this? To me any form of damage on a new product is unacceptable, but I’m curious if there is actually a standard in which this is acceptable.
For further reference, client is refusing to pay for the door until it is replaced with a non dented door, contractor has gone and put a lien on the clients house.
Any thoughts or opinions are appreciated.
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