Opinions on this Failed Heat Pump System
I’m William. I have read GBA for several years. This is my first time posting. Thanks in advance.
My 10 year old, Heil 3 ton heat pump apparently failed the other day, the compressor lost pressure, along with a burnt odor and tripped the breaker.
I called the HVAC company who’s name is on the equipment. They are NATE certified. Please note, no service records exist for this equipment and I have had 3 trouble free, comfortable and efficient years of service from it since taking ownership of the home.
The tech checked his gauges on the outdoor unit quickly and said it’s leaked out and pointed to the oil stain on the plastic stand. Thats it.
1) Replace the compressor only, drain and recharge the system. $3000-$3500
No warranty. Tech thinks it could last a couple years.
2) Replace HVAC equipment: $7000.
New 3 ton Daikin DZ14SA0361 heat pump. 14 SEER single stage.
New air handler Daikin ARUF37C14 multi speed psc motor.
New electric heat strip Daikin HKSX10. Honeywell T6 thermostat included.
12 year warranty on compressor, parts and labor.
The tech only showed me a text from his office that said $7000 for the new equipment. Thats it! I then asked for a detailed proposal, but they only listed the equipment I mentioned by email with a dollar amount along with a price increase of 8% by June 1st, if deposit not placed. Wow.
Im trying to get in writing a proposal that includes a complete job, all equipment, labor, line sets, refrigerant, environmental fees, equipment stands, disposal, tax, etc. on one piece of paper so I have confidence in what I am purchasing.
Meanwhile, the tech is trying to sell me an aftermarket product called “iwave” technology, recommended adding a humidifier to my system and wants to get rid of my MERV 12 filters for a deep pleated version.
I have no comfort issues at all, and the previous equipment was efficient to operate I stated originally when contacting this company.
In closing. This company is NATE certified and professional appearing but I feel like I’m in the Twilight Zone. I’ve been a carpenter for 15 years, and been around all the trades. What happened in my basement today seems crazy, possibly unethical. Not to mention I paid $100 for the consultation.
Thoughts on proceeding appreciated. I am also reaching out to another company an hour away who is BPI certified, does HVAC install and energy conservation work.
HVAC system 10 years old. Single zone. Single stage. 3 ton heat, ac, 10 kw backup.
All equipment/ductwork in conditioned basement.
1400 square foot ranch with unfinished and conditioned basement.
Home is 18 years old and located near Roanoke, VA.
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