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Community and Q&A

Log-in problem

user-6509368 | Posted in General Questions on

I signed up for the GBA Prime service this morning. However, when I try to read the restricted articles, the pop-up for registering comes up but does not respond to the “Already Registered? Sign In” prompt.

So I can’t sign in. Please help.

Mike Guthrie

GBA Prime

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Replies

  1. GBA Editor
    Martin Holladay | | #1

    Mike,
    I'm sorry to hear about your problem.

    The first place step if you need help with this type of problem is to contact our Customer Service Department. Here is the email address:
    [email protected]

    If the customer service people can't solve your problem, you should let me know (although I really don't know how to fix this type of problem). My email address is:
    martin [at] greenbuildingadvisor [dot] com

    -- Martin Holladay

  2. Chris_Sawgrass | | #2

    Don't feel like the Lone Ranger Michael. Happening to me as well right now! Same exact thing!

  3. GBA Editor
    Martin Holladay | | #3

    Chris,
    Did you figure it out yet? If not, please email me and I'll try to help. My email address is:
    martin [at] greenbuildingadvisor [dot] com

    1. Chris_Sawgrass | | #4

      Got it.
      Thanks Martin!

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