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Community and Q&A

Why is cancelling a membership so difficult?

William Dohman | Posted in General Questions on

I hate to ask this hear, but I have not heard back from customer support. I would like to cancel my membership, but when I do so it remains as active. I do not get a confirmation email or any kind of follow up. When I fill out the form to contact customer service, I get an error code every time. This really should not be so difficult.

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Replies

  1. GBA Editor
    Brian Pontolilo | | #1

    Hi William.

    I'm working on getting you some help.

  2. William Dohman | | #2

    Thank you Brian.

  3. GBA Editor
    Deleted | | #3

    Deleted

  4. GBA Editor
    Brian Pontolilo | | #4

    Hi again William.

    I just received confirmation that your subscription has been cancelled. Someone from customer service will be reaching out to you soon about a refund. Thank you for your patience.

  5. Xxxx Xxxx | | #5

    Please help me cancel my account also. I have no desire to continue to support the site only to receive an off topic lecture by a Troll when I post a question.

  6. user-7330096 | | #6

    I have received a charge for this subscription (under Taunton Publisher) for over a year. I received no notice about the subscription in my email or about the end of the trial period so that I could cancel it. On my end the charge appeared to me as a magazine gift subscription for my dad. I spoke to customer service about this charge because the magazine subscription had ended and the charge became excessive. I contacted customer service, found out it was a GBA digital subscription and they will only refund me one month even though I have NOT used this service since the original trial back in February 2019. This is completely unacceptable customer service: no notice of subscription, trial ending, or receipts/confirmations to email (incl. junk folder) and I consider it a scam.

    1. GBA Editor
      Deleted | | #7

      Deleted

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