Why is cancelling a membership so difficult?
FlyinDutchman
| Posted in General Questions on
I hate to ask this hear, but I have not heard back from customer support. I would like to cancel my membership, but when I do so it remains as active. I do not get a confirmation email or any kind of follow up. When I fill out the form to contact customer service, I get an error code every time. This really should not be so difficult.
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Replies
Hi William.
I'm working on getting you some help.
Thank you Brian.
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Hi again William.
I just received confirmation that your subscription has been cancelled. Someone from customer service will be reaching out to you soon about a refund. Thank you for your patience.
Please help me cancel my account also. I have no desire to continue to support the site only to receive an off topic lecture by a Troll when I post a question.
I have received a charge for this subscription (under Taunton Publisher) for over a year. I received no notice about the subscription in my email or about the end of the trial period so that I could cancel it. On my end the charge appeared to me as a magazine gift subscription for my dad. I spoke to customer service about this charge because the magazine subscription had ended and the charge became excessive. I contacted customer service, found out it was a GBA digital subscription and they will only refund me one month even though I have NOT used this service since the original trial back in February 2019. This is completely unacceptable customer service: no notice of subscription, trial ending, or receipts/confirmations to email (incl. junk folder) and I consider it a scam.
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