We are beginning a new home. I am late in ordering windows and I have a couple of questions. I am considering both Alpen and Zola windows. The windows we are considering from Zola are the uPVC, triple pane. From Alpen they would be true triple pane (no film) fiberglass frames. The two come in within a small percentage difference in price. Can anyone respond as to their experience with either or both companies regarding customer service, product reliability and so forth. With Zola tilt and turn I am concerned that the windows will need constant adjustments and I will have pay for continued service calls. I understand having a rep visit after they are installed and paying for an initial adjustment. I am not interested in having continued adjustments in the future. This will be expensive. Second, they mention between 7-9 weeks delivery from initial order date. I am concerned because once the order is place I will be stuck if the delivery date is not met. They do not guarantee a delivery date.
I am considering Alpen for a couple of reasons. The first being, quicker delivery date. The second being made here in the U.S. they should be able to predict a delivery date with more confidence. I really like the tilt and turn features of Zola. Any comments or suggestions will be appreciated.
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