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Community and Q&A

Why doesn’t the website work?

user-974279 | Posted in General Questions on

I am not trying to be rude, but the Q&A section doesn’t seem to work almost ever time I visit it. I have done so on at least two different computers over the last year and I still seem to be having the same problems. There are two basic problems that I have been running into. The first is that when I try to get into the Q&A subsections I can’t. It just sends me to the Q&A Homepage that gives me the rules for posting. The second problem is that when I am finally able to post a question and someone responds I get an email with a link to my question. When I click on the link it tells me “Access Denied, you are not authorized to access this page”. Then after a day or so of randomly checking to see if I do in fact have authorization to access the page it eventually works (EVENTUALLY). I have tried clicking on the link when I am signed and when I am not signed in. It doesn’t seem to make a difference. I am not sure if anyone else is having this issue or not. If the web administrator (Dan) would like to get ahold of me to let me know what is happening/how I can fix this problem please email me since I probably won’t be able to read it on the website.
Just in case I am not signed in right now my email is [email protected]

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  1. GBA Editor
    Martin Holladay | | #1

    All of us here at GBA hope that our technical wizards are close to identifying our extremely irritating software glitch. I can assure you that they are working on the problem, and that all of us at GBA are just as frustrated as you are.

    On behalf of GBA, I offer our sincere apologies.

    When this problem occurs, please let us know. Click the "Contact Us" button near the top right-hand corner of each page, or send me an e-mail: martin [at] greenbuildingadvisor [dot] com. If we hear about your problem, we can often implement a temporary fix.

  2. user-1087436 | | #2

    Good question, Mr Burnfield. After 8:00 at night, Pacific Time, this site is iffy at best.

  3. user-974279 | | #3

    Hmm maybe that is why it doesn't work for me....I'm always on late at night. I wonder if their servers shut down or something on the East Coast at 5pm when they go home after work. I appreciate you guys working on the problem.

  4. Expert Member

    Several years ago, against the wishes of most long-time users, Taunton switched from Delphi and the forums have been a mess ever since.

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