Helpful? 0

I am signed in, but each time I try to get a subject I get "access denied" I was on a page about fiberglass windows and when I went to the next page it was denied.

please instruct

Asked by tim kelley
Posted Fri, 02/21/2014 - 21:21


3 Answers

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Helpful? 0

I'm sorry to hear about your problem accessing the GBA site. GBA has a persistent software glitch that we’ve haven’t yet been able to correct, although we are continuing to work on the problem. I have just performed a maneuver called “rebuilding permissions” that usually solves the problem, at least temporarily. Please try again; the site should be working now.

Again, please accept my apologies.

Answered by Martin Holladay, GBA Advisor
Posted Sat, 02/22/2014 - 06:04

Helpful? 0

It appears pretty reliable that by some time every Sunday if not
before, GBA has gone tango uniform because nobody's around to kick
the database over the weekend. I know you guys are trying to fix
the issue but whatever they've been doing in this regard for what,
a year now doesn't seem to be helping.

Are there any lessons you can take from FHB, another arm of
Taunton, whose online presence seems much more solid? Is its
setup different enough that it would somehow not be compatible
with GBA's needs?


Answered by Hobbit _
Posted Mon, 02/24/2014 - 08:22

Helpful? 0

Believe it or not, I work 7 days a week. Every Saturday and Sunday morning, I fix the problems with the website -- delete spam and "rebuild permissions." As long as my other weekend activities don't prevent me from working, I also try to perform these activities on weekend afternoons. In spite of these attentions, there are inevitably some hours when GBA doesn't get as much attention from me as the site deserves.

Like you, I earnestly hope that Taunton is able to fix these problems soon. The latest suggested completion date for the website fixes is the last week of March 2014.

Answered by Martin Holladay, GBA Advisor
Posted Mon, 02/24/2014 - 08:42

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